Renting an inflatable can be a daunting task! Here are some of the most frequently asked questions that we receive. Still have questions? Please do not hesitate to contact our office and discuss your concerns with one of our staff members.
Q: There are several Omaha inflatable rentals companies. Why choose Jumpers 4 You?
A: Our company prides itself in the cleanest inflatables, best customer service, and competitive pricing. We offer a great selection of commercial-grade units, including our fun and fabulous inflatable water slides, and we work hard to add new inventory every year. At Jumpers 4 You, we are fully licensed and insured. We inspect our units at every rental, and our drivers are trained and certified in the safe installation and operation of inflatables. We are a family owned, hands-on company, and WE KNOW inflatables. This is our livelihood - it is not a “hobby” business that we just operate in our free time on weekends.
Q: How safe are the inflatables?
A: The risk of injury when properly using a bounce house is lower than using a swing set! All of our inflatables are inspected upon each setup and take down, and are in good, clean condition. It is necessary for an adult to supervise each inflatable on site at all times while children are present. By enforcing the basic safety rules, participants will remain safe and have a great time. If you do not have an adult available to supervise the unit, Jumpers 4 You can provide an attendant for your event for a minimal cost.
Q: Do you have a business license?
A: Yes! Jumpers 4 You is licensed registered with the State of Nebraska, and is required to collect sales tax for our bounce house and concessions reservations.
Q: Can I use the inflatable at a park?
A: Yes! Provided you have an electrical source available that is dedicated to only the bounce house. If electricity is not available, you will need to provide a generator. At this time, Jumpers 4 You does not provide generator rentals, but will happily refer you to a provider in the Omaha metro.
Q: What types of surfaces can the inflatables be set up on?
A: It is important that we know in advance where you plan to place the inflatable so we ensure our drivers have the proper equipment to secure the unit. Our drivers bring stakes or sandbags depending on where the unit will be placed, but we only bring sandbags when we know in advance that the unit will be placed on a hard surface. The safest and preferred surface is a level grassy area. Our 18’ tall or higher water slides may only be set up in grass. All of our units may be set up indoors, providing the ceiling height will accommodate the height of the inflatable. Inflatables may also be setup on a level concrete or blacktop area. Setup fees of $25 per inflatable is charged when stakes can not be used (indoor or outdoor), as sandbags must be provided to secure the unit. Inflatables can NOT be set up on sand, rocks/pebbles, un-level surfaces, etc. Please call and speak to a staff member if you have any questions or concerns regarding the placement of the inflatable.
Q: How much room do I need for the bounce house?
A: Please refer to the specifications for each unit. As a general rule, we add 2’ on each side, and 4-6’ to the front and back of the unit to accommodate the blower tube and entrance step. A vertical clearance of 16-24’ is needed. Please call our office with any concerns you may have for the required space. A representative may be available to survey your specific site to ensure the space is adequate prior to making your reservation.
Q: How long can I keep the inflatable?
A: Our default pricing is for a four-hour time period. But you can keep the inflatable for as long as you wish, from two hours to two weeks. Select the date and time you wish you have your reservation, and the system will show you the pricing for the specific time period you have chosen for each unit.
Q: I don’t want to pay your delivery fee. Can I pick up the unit?
A: Jumpers 4 You adheres to strict safety and installation procedures. Our drivers are trained and certified in safe setup; our clients are not. Therefore, we do not allow our customers to pick up units from our location. Delivery and setup within 15 miles of our location in Papillion is free. Delivery fees outside this area start at $20 and go up, depending on the distance from our office and drive time to and from each location. Remember, if you are 20 miles from our location, our driver actually has to drive 80 miles! (20 miles to your location, and 20 miles back, which is driven twice; once to deliver and once to pick up.)
Q: How far in advance can I schedule my rental?
A: We strongly advise you to book your inflatable as soon as you know your event and which unit(s) you wish to reserve. We have many church and school clients who book us a year in advance to get exactly what they want. But we also accept last minute bookings, subject to availability. Depending on the day and our schedule, we have even accommodated same day bookings where the client had booked with another rental company who either didn’t show up, or canceled at the last minute. During the summer months, we recommend booking a month or two in advance to ensure the unit you want is available.
Q: When do I have to pay for the reservation? What forms of payment do you accept?
A: 50% of the reservation total is due when you book your event. This booking fee holds the date for your event, and prevents another client from renting the inflatable you have chosen during that time frame. Booking fees are non-refundable. In the event that you cancel your reservation, the booking fee will be forfeited. If weather is an issue the day of your event, causing Jumpers 4 You to cancel your inflatable due to unsafe conditions, your booking fee will be retained and applied as a raincheck to your next reservation. You have a year to reschedule your event, based on availability for the inflatable you select. The remainder of the balance is due upon arrival at your location. Jumpers 4 You accepts payment by Visa, MC, Discover, Paypal, cash or check. Checks are the only form of payment we can accept on location the day of your event. If you would like to pay by cash, please contact our office to make an appointment to drop off your cash payment. Credit cards must be run prior to the delivery of your inflatable and cannot be run on location. If you have any payment concerns, please contact our office prior to your event date.
Q: How does the inflatable run? Do I have to leave the blower on the whole time?
A: Each inflatable uses one to two blowers to keep it up during your event. Each blower requires a standard 110 electrical outlet on a dedicated circuit to prevent fuses from blowing. Placement of the bounce house needs to be no more than 100 feet from an electrical source. The inflatable requires continuous air supply from the blower, so the blower must stay on while the inflatable is in use. Our drivers inspect each unit upon setup and take down, so the inflatable needs to remain inflated at the end of your event. Jumpers 4 You provides the extension cords for each inflatable/blower.
Q: Do I need to provide someone to watch the unit?
A: Yes! At Jumpers 4 You, an attendant is mandatory! The person supervising each unit is responsible for enforcing safety rules, including the number/age/size of children using the inflatable at one time. Leaving an inflatable unsupervised will lead to injuries!
Q: What should I expect the day of my event?
A: We will deliver and set up the inflatable during your scheduled delivery time. The person who initially set up the reservation (or the name on the confirmation/contract) needs to be available during setup to go over the safety instructions, review and sign the rental contract and go over any questions you may have regarding your inflatable. If payment is being made by check, it will need to be collected at this time. If your unit is being set up at a third party residence or commercial building, an agent for that property will need to be available to additionally sign the contract. This can be done in advance by clicking on the link to the contract provided in the confirmation email, and emailed back to our office prior to the event date.
Q: What time will the inflatable be delivered? What time will it be picked up?
A: We issue a 2-hour delivery window prior to your event start time. If you have selected 12pm-4pm as your reservation time, your tentative delivery window would be 9:30-11:30am, with pick up after your event end time. Most inflatables take 15-20 minutes to set up at the event location. When we are in our busy season, we often have to arrive several hours in advance in order to get all of our rentals delivered by the scheduled party times. There is no fee for extra time and your rental will still last the scheduled amount of time, but if an early delivery will be a problem, please notify our office as soon as possible. We need someone over the age of 18 at the time of delivery to sign safety rules, contracts and make payment. Please know where you want your unit set up and ensure the outlets are working properly PRIOR to our arrival. Once the inflatable has been rolled out, there is a $20.00 fee to move it to an alternate location (cash fee required prior to being moved). It is important that we are able to immediately set up the bounce house and that there is a working electrical source when we arrive, as our drivers have several locations on their delivery route. A late fee of $15.00 will be required if we are unable to set up your unit upon arrival. If our drivers are delayed because no one is available on arrival, they cannot get you to sign paperwork, decide where the unit will be set up at, etc, and the drivers determine that further delay will cause them to be late to the next rental, they will not be able to set up your equipment. They will move on to the next rental, and will come back at a later time when they can fit you back into the schedule. Payment is still required in full, whether we are allowed to set up on time or not, and we will not guarantee delivery in time for your party.
Pick-up/Removal of your unit: Your unit will generally be picked up within one hour of your party end time. However, because we often have many rentals during the same time period as your event, and on opposite sides of the city, your unit may not be picked up until 2-3 hours or more past your party end time. We are required to pick up at public parks, church or school events before picking up from a private residence or business due to safety and liability issues. If you require immediate removal following your party, please call us before your event date to discuss the options available. We will do our best to accommodate your needs.
Q: What if the inflatable gets damaged during my event?
A: If there is a defect in the inflatable, or it is due to normal wear and usage, there will be no charge. However, if the unit is damaged due to negligence or any preventable circumstance, a repair fee as outlined in the rental contract will be incurred. Examples: too many children on the unit at one time which results in a blown seam, the vinyl is punctured due to sharp objects being allowed in the unit, SILLY STRING (strictly prohibited) is sprayed on the vinyl which results in permanent damage, a dog chews on a support strap or vinyl, etc. Normal usage is free; neglect costs!
Q: Are there cleaning fees?
A: As long as the unit is in the same clean condition as it was when it was delivered for your event, there will be no cleaning fees. If the (dry) unit gets wet because you forgot to turn off the sprinkler system, there will be a cleaning fee. Inflatables have to be dried completely from the inside out before they can be stored, which is a very long process. Candy, drinks, bodily fluids, toys, etc, should be prohibited from the unit.
Q: What if it rains/weather is an issue?
A: Jumpers 4 You adheres to strict safety policies, and we will not set up in rain, 20+ mph sustained winds, or if there is a high prediction of storms for your area. If weather is an issue the day of your event, causing Jumpers 4 You to cancel your inflatable due to unsafe conditions, your booking fee will be retained and applied as a raincheck to your next reservation. You have a year to reschedule your event, based on availability for the inflatable you select. During uncertain weather conditions, if you agree to keep the unit for the term of the rental agreement and it begins to rain and/or storm AFTER our drivers have been dispatched to your location, there will be NO refunds, rain checks, or concessions. Payment will be due in full. We do not issue refunds if we have to remove an inflatable or shut down an event early due to unsafe conditions, including but not limited to inclement weather or high winds.
Q: Will you consider donating your services for our event?
A: Jumpers 4 You budgets a specific amount each year to donate to the charitable causes of our choice. As much as we would love to donate for all charitable events, we are still running a business and must pay for our own expenses. We can, however, offer discounted pricing for inflatables based upon the requesting organization and our schedule. Please call us to discuss your needs.